Frequently Asked Questions
Everything you need to know about shopping with The Merchants.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders usually arrive within 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
What payment methods do you accept?
The Merchants accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with factories that pass rigorous fair-labor audits.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, we can only accommodate changes or cancellations within 60 minutes of purchase. Please contact our support team immediately via live chat for assistance.